I'm Madleen, 29 years young and I currently live and work alternately in my home state of Thüringen and in Baden-Württemberg, where I originally come from.
Since August 2021 I am now a member of the SCALE UP GROUP family and I work in the department of Client Success Management as an account manager.
Our department is responsible for the support and communication with our customers who have booked our Done4You service.
In our department, we are more or less the go-between of our clients and the other departments that are responsible for the individual phases of a project, e.g. product development, sourcing, the design team and the pre-launch and launch team.
In other words, we always keep our customers up to date, obtain the information they need for their project and are their very personal contact for queries and in the event of problems arising. In doing so, we build up a good relationship with each customer we support and communicate not only via e-mail, but also via zoom calls so that the customer also gets to know us personally and vice versa.
We accompany our customers from the very beginning until the successful launch of their product, i.e. from product development, sourcing and pre-launch to the final launch phase.
As an account manager, you get to know a wide variety of people, solve problems as they arise, and it's always varied, because no two days are ever the same. There is no monotony at all, because every project and every customer are different. Therefore, a lot of knowledge of human nature and good communication skills are required, as we are always in direct contact with our various customers. In addition to our German clients, there are also many customers from the USA and the UK that we work together with. Therefore, we also speak a lot of English, as we are always in contact with our American and British customers.
We are a mouthpiece, a mediator and a companion all in one, and we are a great team consisting of the most diverse personalities, backgrounds and spread all over this colorful world.
In terms of working from home, I particularly like the opportunity to flexibly allocate my own time and not have to rigidly adhere to the classic 9to5 schedule. The chance to work from anywhere is also something that I really, really appreciate.
Whether it's in the middle of nowhere or from my kitchen, as long as I have an internet connection and my laptop, I can now work from anywhere and discover new places at the same time. That's why I'm going to travel for the first time and work remotely, just like many of my colleagues already do.
As far as work-life balance is concerned, I'm still finding my rhythm and trying to create a structure for myself - yoga and my running group are my sports balance, and I've also recently started trying meditation because it really allows you to switch off and clear your head. Of course, there's no one-size-fits-all recipe because everyone is different but at some point, you get your own personal knack for balancing work and private life. Metaphorically speaking, I'm currently putting together the ingredients for my own recipe, which will be changed from time to time.
I'm looking forward to meeting new colleagues!
Madleen, Client Success Management